Shipping conditions

1) Shipping cost and information:

Shipping of the goods is only possible to the countries listed below. Depending on the size of your order, it will be shipped by post, UPS, DHL or a freight forwarder. You can find the shipping costs incurred in each case in the table below.

We deliver to all European countries.

If you would like shipping to another country, please send us an email to box [at] schauaufsland.at before placing an order and tell us the item with the quantity and the delivery address with the country and the corresponding postal code . We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, since we have to ask our shipping partner about the shipping option and the costs in advance.

Our shipping costs depend on the weight, you can see the shipping weight for the respective item on the detail page.

1.1) Shipping within Austria

Letters for voucher cards: €1.90
Parcels (up to 4 kg): €4.90
Parcels (from 4 kg): €9.90

Delivery time: 2-4 business days

Bulky goods surcharge:
For items that weigh more than 20 kg, we charge a surcharge of €30.00 per delivery address in addition to the specified shipping costs. This is pointed out separately on the respective product page.

1.2) Germany

Letters for voucher cards: €2.90
Packages (up to 4 kg): €9.90
Packages (from 4 kg): € 14.90

Delivery time: 3-6 working days

Bulky goods surcharge:
For items that weigh more than 20 kg, we charge a surcharge of €50.00 per delivery address in addition to the specified shipping costs. This is indicated separately on the respective product page.

1.3) Switzerland & rest of the EU

Letters for voucher cards: € 2.90
Package shipping: € 14.90

Delivery time: 4-7 working days

Bulky goods surcharge:
For items that weigh more than 20 kg, we charge a surcharge of €70.00 per delivery address in addition to the specified shipping costs. This is indicated separately on the respective product page.

1.4) Delivery outside the EU

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at https://ec.europa.eu/taxaton_customs/home_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland under http://xtares.admin.ch/tares/login/loginFormFiller.do.

1.5) Pickup Service

A free collection from our office in Graz is always possible by prior arrangement.

1.6) More information about delivery

Your order will be delivered climate-neutrally with Austrian Post.

2) Returns

Returns that do not result from justified complaints are subject to a fee. A return is possible within 14 days of delivery.Please note that we only take back goods that are undamaged and in their original packaging and that you arrange for the return shipment yourself and have to pay for it

Please let us know in advance by sending an email to box [at] schauaufsland.at.

3) Complaints

Please check the delivery and the items received immediately after delivery for their condition and completeness. Complaints must be reported to us in writing within three days of delivery (box [at] schauaufsland.at).

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